Terms & Conditions

Private Hire Terms and Conditions

  1. Booking and Confirmation:
  • Reservations are confirmed only upon receipt of a non-refundable deposit of £100.
  • The remaining balance is due a week before the commencement of the trip.
  1. Cancellation and Refunds:
  • Cancellations made with less a weeks’ notice will receive a late cancellation fee to cover loss of earnings.
  • The deposit is non-refundable.
  • Cancellations made with more than a weeks’ notice of the trip will not incur a cancellation fee but if payment has been made for parking, hotels or tolls, the hirer will need to be covered.
  1. Vehicle Specification:
  • The company will provide a coach of the agreed-upon capacity and specifications.
  • In unforeseen circumstances, a similar or upgraded vehicle may be provided.
  1. Driver Responsibilities:
  • The driver will comply with traffic laws and regulations.
  • The driver's working hours will be in accordance with legal standards.
  • The customer is responsible for the driver's accommodation during any overnight stays.
  • Drivers have certain driving hours which they need to stick to by law. Please do not ask the driver to break these rules as they cannot and will not. If a break is needed the driver will stop in a suitable place for passengers. When enquiring for a coach we can advise you if there will need to be a break needed. If due to unforeseen events resulting in a driver needing a break the company cannot be held responsible if admissions/tickets are missed due to late arrival.
  1. Client Responsibilities:
  • The client is responsible for providing accurate trip details, including pick-up/drop-off locations and times.
  • Any changes to the itinerary must be communicated in advance and may incur additional charges.
  • Any sickness due to alcohol consumption, we reserve the right to charge the hirer £50 cleaning charge, which goes directly to the driver who has to clean it up.
  • Seatbelts are provided on all our vehicles for passengers and it is the law to wear them. Should a passenger be injured through not wearing a seatbelt or not being seated we cannot be held liable or accepted liability for any injury. This is the responsibility of the individual.
  1. Payments:
  • Payment methods accepted include bacs, cash or cheque (if less than £50 there’s a £1.50 processing fee).
  • Late payments may be subject to interest charges.
  1. Damage and Cleaning:
  • The client is responsible for any damage caused by their party to the coach.
  • A cleaning fee will be charged if the coach requires excessive cleaning after the trip.
  1. Insurance:
  • The company holds insurance covering the coach and passengers.
  • Personal belongings are the responsibility of the client. Lost property is deposed of at the end of the month.
  • Limitation of company liability- Except from death or personal injury arising from company negligence, the company liability in respect of any services under the hire shall be limited to the amount of the hire charge. We cannot be liable for any pecuniary or consequential loss allegedly arising from any breach of hire.
  1. Force Majeure:
  • The company is not liable for failure to perform its obligations due to circumstances beyond its control.
  • Breakdowns and delays- When quoting, planned journey times, are recommended in good faith. Dan’s Coach Travel cannot accept responsibility for any loss or inconvenience due to unforeseen road conditions, road accidents or breakdowns leading to the journey being delayed and taking longer that is beyond the company’s control.
  1. Termination of Service:
  • The company reserves the right to terminate the service if the client or passengers engage in disruptive or illegal behavior.
  1. Amendments:
  • The terms and conditions may be amended only in writing and with the agreement of both parties.
  • Hiring in- Dan’s Coach Travel reserve the right to hire another company’s vehicle to perform private hire or hire another company to perform the booking due to unforeseen events. Dan’s Coach Travel will do their upmost to keep the hirer informed if such a need arises.
  1. Complaints:
  • Any complaints must be reported to the company owner; Daniel Trent in writing within 7 days of the excursion/private hire. Any complaints will be investigated and dealt with accordingly.
  1. Confidentiality:
  • Both parties agree to keep all information exchanged in the course of the agreement confidential.

 

Excursions Terms and Conditions

 

  1. Booking and Confirmation:
  • Reservations are confirmed only upon receipt of payment.
  • Bookings can be made on our website, email or over the phone.
  • We will not be accepting cash payments on the day, on the coach.
  1. Cancellation and Refunds:
  • Cancellations must be made in writing.
  • Cancellations made 14 days prior to the excursion will receive a refund, if it is a ticketed excursion, the ticket costings are non-refundable.
  • No refunds for cancellations made within 14 days of the excursion.
  • We reserve the right to cancel an excursion if it doesn’t reach satisfactory numbers. If this is the case, we will notify you within 2 weeks before the excursion date and we will issue a full refund or the money can be transferred onto another trip.
  1. Itinerary:
  • The company will provide a detailed itinerary, including departure and arrival times, all available on our website.
  • The company reserves the right to alter the itinerary due to unforeseen circumstances.
  1. Passenger Conduct:
  • Participants must adhere to the instructions and guidelines provided by the excursion leader/coach driver.
  • Disruptive or unsafe behaviour may result in expulsion from the excursion without refund.
  • If you wish to bring a walking frame, shopping cart, pram or SMALL mobility scooter please notify us when booking the trip. To minimise delay please can you have these items folded ready to go in the undercarriage lockers. Please board coach quickly to minimise delay on the pick-up route.
  • Seatbelts are provided on all our vehicles for passengers and it is the law to wear them. Should a passenger be injured through not wearing a seatbelt or not being seated we cannot be held liable or accepted liability for any injury. This is the responsibility of the individual.
  • Please respect leaving times on an excursion. We have the right to leave without you if you are more than 15 minutes late without making any communication.
  1. Health and Safety:
  • Participants should inform the company of any medical conditions or special requirements.
  • The company is not liable for any health issues arising during the excursion.
  1. Vehicle and Driver:
  • The company will provide a coach with the agreed-upon specifications.
  • The driver will comply with traffic laws and regulations.
  1. Meals:
  • The cost of meals, if included, will be specified in the excursion details.
  • Special dietary requirements should be communicated in advance.
  1. Insurance:
  • The company holds insurance covering the coach and passengers during the excursion.
  • Personal belongings are the responsibility of the participants. Any lost property found it will be handed into the office. Perishables will be disposed of, after 24 hours and any other lost property will be disposed after 1 month.
  • Limitation of company liability- Except from death or personal injury arising from company negligence, the company liability in respect of any services under the hire shall be limited to the amount of the hire charge. We cannot be liable for any pecuniary or consequential loss allegedly arising from any breach of hire.
  1. Force Majeure:
  • The company is not liable for failure to perform its obligations due to circumstances beyond its control.
  • Breakdowns and delays- When quoting, planned journey times, are recommended in good faith. Dan’s Coach Travel cannot accept responsibility for any loss or inconvenience due to unforeseen road conditions, road accidents or breakdowns leading to the journey being delayed and taking longer that is beyond the company’s control.
  1. Photography and Promotion:
  • The company reserves the right to use photographs or videos taken during the excursion for promotional purposes. If you do not give permission, please let the driver know on the day.
  1. Changes and Cancellations by the Company:
  • The company reserves the right to cancel or change the excursion due to insufficient bookings or unforeseen circumstances.
  • In such cases, participants will be offered an alternative excursion or a full refund.
  • Hiring in- Dan’s Coach Travel reserve the right to hire another company’s vehicle to perform private hire or hire another company to perform the booking due to unforeseen events. Dan’s Coach Travel will do their upmost to keep the hirer informed if such a need arises.
  1. Amendments:
  • The terms and conditions may be amended only in writing and with the agreement of both parties.
  1. Complaints:
  • Any complaints must be reported to the company owner; Daniel Trent in writing within 7 days of the excursion/private hire. Any complaints will be investigated and delt with accordingly.
  1. Confidentiality:
  • Both parties agree to keep all information exchanged in the course of the agreement confidential.