Terms & Conditions

Private Hire – Terms and Conditions

Booking and Confirmation

  • A booking is confirmed once a non-refundable deposit of £100 has been received.

  • The remaining balance must be paid no later than 7 days before the date of travel.

Cancellations and Refunds

  • The £100 deposit is non-refundable.

  • Cancellations made with less than 7 days’ notice may incur a late cancellation fee to cover loss of earnings.

  • Cancellations made with more than 7 days’ notice will not incur a cancellation fee; however, any non-refundable costs already paid (such as parking, hotels, or tolls) must be covered by the hirer.

Vehicle Specification

  • We will provide a vehicle of the agreed size and specification.

  • In unforeseen circumstances, a similar or upgraded vehicle may be supplied.

Driver Responsibilities

  • Drivers will comply fully with all road traffic laws and regulations.

  • Drivers’ working hours are governed by law and cannot be exceeded.

  • Please do not ask drivers to break these rules. They are legally unable to do so.

  • If a legally required break is needed, the driver will stop at a suitable location.

  • When booking, we can advise if a driver break will be required.

  • If unforeseen delays result in a required driver break, the company cannot be held responsible for missed admissions or tickets.

  • For overnight hires, the customer is responsible for the driver’s accommodation.

Client Responsibilities

  • The client must provide accurate trip details, including pick-up and drop-off locations and times.

  • Any changes to the itinerary must be communicated in advance and may incur additional charges.

  • If sickness occurs due to alcohol consumption, a £50 cleaning charge will apply, payable by the hirer. This fee goes directly to the driver.

  • Seatbelts must be worn at all times while seated. This is a legal requirement. We cannot accept liability for injuries resulting from failure to wear a seatbelt or remain seated.

Payments

  • Accepted payment methods: BACS or cash.

  • Late payments may be subject to additional charges.

Damage and Cleaning

  • The client is responsible for any damage caused by their party.

  • A cleaning charge may be applied if the vehicle requires excessive cleaning.

Insurance and Personal Belongings

  • The company holds appropriate insurance covering the vehicle and passengers.

  • Personal belongings are carried at the owner’s risk.

  • Lost property is disposed of at the end of each month.

Limitation of Liability

  • Except in cases of death or personal injury caused by company negligence, liability is limited to the total hire charge.

  • We are not liable for any indirect, consequential, or financial loss.

Force Majeure, Breakdowns, and Delays

  • The company is not liable for delays or failure to perform due to circumstances beyond its control.

  • Journey times are provided in good faith. Dan’s Coach Travel cannot accept responsibility for delays caused by traffic conditions, accidents, or breakdowns.

Termination of Service

  • We reserve the right to terminate a hire if passengers behave in a disruptive, unsafe, or illegal manner.

Hiring In

  • Dan’s Coach Travel reserves the right to use another operator’s vehicle or services if required due to unforeseen circumstances. We will keep the hirer informed wherever possible.

Complaints

  • Any complaints must be submitted in writing to the company owner, Daniel Trent, within 7 days of the hire.

Confidentiality

  • Both parties agree to keep all information exchanged confidential.

Excursions – Terms and Conditions

Booking and Confirmation

  • Bookings are confirmed once full payment has been received.

  • Bookings can be made via our website, email, or telephone.

  • Cash payments are not accepted on the coach.

Cancellations and Refunds

  • All cancellations must be made in writing.

  • Cancellations made 14 days or more before the excursion will receive a refund.

  • For ticketed excursions, ticket costs are non-refundable.

  • No refunds are available for cancellations made within 14 days of travel.

  • If an excursion does not reach sufficient numbers, we reserve the right to cancel. In this case, passengers will be notified at least 2 weeks in advance and offered a full refund or transfer to another trip.

Itinerary

  • Full itineraries, including departure and return times, are available on our website.

  • The itinerary may be altered due to unforeseen circumstances.

Passenger Conduct

  • Passengers must follow instructions given by the driver or excursion leader.

  • Disruptive or unsafe behaviour may result in removal from the excursion without refund.

  • Please inform us at booking if you are bringing a walking frame, shopping trolley, pram, or small mobility scooter.

  • These items must be folded and ready for storage to minimise delays.

  • Please board the coach promptly at pick-up points.

  • We reserve the right to depart without passengers who are more than 15 minutes late without communication.

  • Seatbelts must be worn at all times while seated.

Health and Safety

  • Passengers should advise us of any medical conditions or special requirements.

  • The company cannot accept liability for health issues arising during the excursion.

Vehicle and Driver

  • A suitable vehicle will be provided for the excursion.

  • Drivers will comply with all legal driving requirements.

Meals

  • Meal arrangements, if included, will be detailed in the excursion information.

  • Special dietary requirements must be advised in advance.

Insurance and Personal Belongings

  • The company holds insurance covering passengers during excursions.

  • Personal belongings remain the responsibility of the passenger.

  • Perishable items are disposed of after 24 hours.

  • Other lost property is retained for 1 month.

Limitation of Liability

  • Except in cases of death or personal injury caused by company negligence, liability is limited to the excursion price paid.

  • We are not liable for indirect or consequential losses.

Force Majeure, Breakdowns, and Delays

  • The company is not responsible for delays or cancellations due to circumstances beyond its control.

  • Journey times are estimates only and provided in good faith.

Photography and Promotion

  • Photographs or videos taken during excursions may be used for promotional purposes.

  • If you do not wish to be included, please inform the driver on the day.

Changes and Cancellations by the Company

  • We reserve the right to cancel or amend excursions due to unforeseen circumstances or insufficient bookings.

  • In such cases, passengers will be offered an alternative or a full refund.

Hiring In

  • We reserve the right to use another operator if required. Passengers will be kept informed wherever possible.

Complaints

  • Complaints must be submitted in writing to Daniel Trent within 7 days of the excursion.

Confidentiality

  • All information exchanged will be treated as confidential.